Reliable Support for B2B Portable Projector Partners

Understanding B2B Buyers’ Real Concerns

B2B buyers of portable projectors focus on risk, not price.
They want clear after-sales responsibilities and a supplier who can respond quickly when issues occur.

As a manufacturer offering flexible cooperation models, Magcubic places strong emphasis on after-sales service.
Our goal is to help partners reduce operational risk and maintain stable business performance throughout the product lifecycle.

Warranty Support

In B2B cooperation, warranty means more than repairing defective products.
It ensures stable operation and long-term reliability.

Magcubic provides a one-year warranty for portable projectors.
During the warranty period, partners can report any product-related issues and receive timely solutions.

Warranty coverage includes:

• Light source lifespan: Designed for up to 50,000 hours, based on factory aging tests
• Key components: Mainboard, power supply, lens, and other core parts
• Solutions: Replacement parts or separate parts purchase, depending on the issue

Clear warranty terms help partners manage after-sales risk with confidence.

Technical Support

Technical support is not the same as repair.
Its purpose is to help partners identify and resolve issues efficiently, especially when supporting end customers.

Magcubic provides:

• User manuals
• System setup guides and FAQs
• Remote troubleshooting via video, email, and documentation

Most common issues can be resolved through manuals and FAQs.
For more complex cases, our team offers direct technical assistance to ensure smooth operation.

Spare Parts Support

Spare parts support ensures fast recovery when component issues occur.

Depending on the situation:

• Replacement: If damage is found before use, Magcubic provides replacement parts and guidance
• Purchase: If damage occurs after use or outside the warranty period, partners can purchase compatible spare parts

This approach helps reduce downtime and local repair costs.

Repair and Replacement Policy

Our repair and replacement policy clearly defines how different situations are handled.

• DOA (Dead on Arrival)

         Partners provide an unboxing video to confirm the issue. Replacement or refund options are discussed with the assigned contact person.

• Repairable issues

         Minor component problems can be solved by replacing specific parts. Magcubic supplies the parts and installation guidance.

• Non-repairable issues

         Severe damage caused by transportation or accidents may qualify for replacement or refund, depending on the case.

Magcubic operates overseas warehouses in more than 30 countries and regions, enabling fast replacement and efficient logistics support.

Software and System Support

Software stability is essential for Android-based portable projectors.

Magcubic provides:

• System bug fixes: Engineers analyze and resolve system-level issues. Solutions apply to all affected devices
• Firmware upgrades: Upgrade packages are provided with clear installation instructions
• App compatibility support: Pre-installed apps are fully tested. For third-party apps, issues can be reported for evaluation and support

Feedback and Complaint Handling

We value long-term cooperation and continuous improvement.

Our feedback mechanism includes:

• Dedicated contact person
• Response time within 24–48 hours
• Unified handling of batch issues with clear solutions

This process helps partners communicate concerns efficiently and maintain stable cooperation.

Conclusion

After-sales service in B2B cooperation goes beyond fixing defective units.
It supports risk control, cost management, and long-term reliability.

Clear warranty terms, spare parts availability, and responsive technical support often matter more than price when choosing a portable projector supplier.